This fix may take some time as we check windows system files as well. Nevertheless, I suggest to remove some orphans with FRST (Step 1). I do not see any active malware infection, only some leftovers.
, C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,įile: C:\Program Files\Mozilla Firefox\firefox.exe Please give me some time to review your logfiles. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure. It is at times also a big source of current trojan infections. It is the leading cause of ransomware encryptions. Having such programs installed, is the easiest way to get infected. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim.If you do not respond within 4 days, your topic will be closed.Please don't run any other scans, download, install or uninstall any programs while I'm working with you.Īs English is not my native language, please do not use slang or idioms. Before we start, please make sure that you have an external backup, not connected to this system, of all private data.Please copy and paste all log files into your post.Please follow the steps in the given order and post back the log files. Make sure to read the entire post below first.
Let's keep these principles as we proceed. Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:
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